Frequently Asked Questions

Yes - a comprehensive needs assessment will be conducted as part of our care planning process. This assessment evaluates your physical, emotional, and social needs, including any medical conditions, mobility issues, and support requirements. It helps us create a personalized care plan tailored to your unique needs and preferences, ensuring you receive the most appropriate and effective care.

No -We can provide care for all ages and abilities. We have variety of packages to suit the individual.

Responsive Care Group provides high-quality, client-centered home care services across several districts in the UK. -Ashfield District. -Mansfield District. -Newark and Sherwood District. -Gedling District. -Rushcliffe District.

Your support will be provided by a dedicated team of trained and compassionate caregivers who are carefully matched to meet your specific needs and preferences. We prioritize continuity of care, ensuring that you receive support from familiar faces who understand your requirements. Our caregivers are committed to delivering high-quality, personalized care to enhance your well-being and independence.

Responsive Care Group provides a comprehensive range of care services tailored to meet the unique needs and preferences of each client. -Live-In Care. -Home from hospital. -Sleeping and waking nights. -Travel Buddies. -Domiciliary Care. -Respite Care. -Supported Living. -Complex Care. -Palliative Care. -Day Services. -Private care.

Yes, Responsive Care Group has a comprehensive Equality and Diversity policy in place. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. Our policy ensures non-discriminatory practices in all aspects of our operations, including recruitment, training, and service delivery. We actively promote diversity and inclusion, providing regular training to our staff to enhance cultural competence and understanding. Our commitment to equality and diversity enriches our organization and enhances the quality of care we provide.

We strive to be as flexible as possible to accommodate your needs. Ideally, we ask for at least 24 hours' notice to schedule a carer visit. However, we understand that situations can change unexpectedly, and we will do our best to arrange support on shorter notice whenever possible. Please contact us as soon as you know your requirements, and we'll work with you to provide the necessary care.

No - daily support is not mandatory. Our care plans are flexible and tailored to your specific needs and preferences. You can choose the frequency and type of support that best suits your lifestyle, whether it's daily, weekly, or on an as-needed basis. Our goal is to provide the right level of support to enhance your independence and well-being.

Unlike other providers across the UK Responsive Care Group is CQC registered and trained in falls recovery. This means we can answer all lifeline emergency calls confidently, whilst completely ensuring that you are supported with dignity, respect and with the right support when required. We assist with: • Uninjured falls • Personal care • Medication administration support • Safe and well checks and reassurance visits • Support whilst waiting for emergency services • Liaising with family or friends

Initially if you press your button and you have a primary contact in place such as a family member or friend they will be contacted first. If the call monitoring team cannot get hold of these contacts the Responsive Care team will be alerted and we will come out to you to see how we can help. Our responders work in two's for yours and their own safety.

Absolutely, your family is welcome to be present during the assessment. We encourage family involvement as it helps us gain a comprehensive understanding of your needs and preferences. Having your family there can also provide additional support and ensure that everyone is informed and comfortable with the care plan being developed.

Yes - Responsive Care is available 24 hours a day. Our dedicated team is committed to providing continuous support and assistance whenever you need it. For urgent matters outside of regular office hours, our out-of-hours duty manager is available to assist you, ensuring you receive the necessary care and guidance at any time.

Absolutely! We are tained in lifting uninjured falls and have specialist equipment to preserve your dignity whilst we help you back to your feet. Before supporting you to get up we will carry out a triage assessment to ascertain the extent of your possilbe injuries. If our team feel that you may have done more damage to yourself than originally suspected we will make you comfortable, call the emergency services and any other person you would like contacting and stay with you until further help arrives. We will never leave you!

Yes - there are several funding options available to help cover the costs of Responsive Care services. Depending on your financial situation, you may be eligible for local authority funding, NHS Continuing Healthcare, or personal budgets and direct payments. Additionally, some individuals may have long-term care insurance or be eligible for benefits like Attendance Allowance or Personal Independence Payment (PIP). We can assist you in exploring these options and guide you through the application process to ensure you receive the support you need.

The time it takes to secure funding for care services can vary depending on the type of funding and the specific processes involved. Here are some general timelines: Local Authority Funding: This process typically involves a financial assessment and can take several weeks to complete. The timeline may vary based on the local authority's workload and the complexity of your case. NHS Continuing Healthcare: The assessment process for NHS Continuing Healthcare funding can also take several weeks, as it involves a detailed evaluation of your health needs. Personal Budgets and Direct Payments: Once eligibility is determined, setting up personal budgets and direct payments can take a few weeks, depending on the administrative processes involved. Insurance and Benefits: The time to process claims for insurance or benefits like Attendance Allowance or Personal Independence Payment (PIP) can vary, often taking several weeks to a few months. We recommend starting the application process as early as possible and staying in contact with the relevant authorities or organizations to ensure a smooth and timely process. Our team is available to provide guidance and support throughout the application process.

Not necessarily. While some individuals may choose to pay for care services privately, there are various funding options available that may cover part or all of your care costs. Depending on your financial situation, you might be eligible for local authority funding, NHS Continuing Healthcare, or personal budgets and direct payments. Additionally, benefits like Attendance Allowance or Personal Independence Payment (PIP) can help offset costs. We are here to help you explore these options and find the best solution for your financial circumstances.

Funding for care services can come from various sources, including: Local Authorities: They may provide funding based on a financial assessment to determine eligibility for full or partial assistance. NHS Continuing Healthcare: For individuals with complex, long-term health needs, the NHS may provide funding through a comprehensive assessment process. Personal Budgets and Direct Payments: These allow individuals to receive funding directly to arrange their own care services, offering greater control and flexibility. Private Funding: Individuals who do not qualify for public funding may choose to pay for care services privately. Insurance and Benefits: Long-term care insurance policies and benefits like Attendance Allowance or Personal Independence Payment (PIP) can also contribute to funding care services. Each funding source has its own eligibility criteria and application process, and we are here to assist you in exploring these options to find the best fit for your needs.

You can submit a complaint verbally to your care coordinator, in writing, or via email at complaints@responsivecaregroup.com. We aim to acknowledge complaints within 48 hours and will work to resolve the issue promptly and fairly.

We aim to address complaints promptly. We acknowledge receipt within 48 hours and strive to resolve most complaints within 14 working days. For complex issues, additional time may be needed, and we'll keep you informed with an estimated resolution date.

Safeguarding is the process of protecting individuals, especially vulnerable adults and children, from harm, abuse, neglect, and exploitation. It involves creating a safe environment, identifying potential risks, and implementing measures to prevent harm. Safeguarding also includes empowering individuals to speak up about their safety and ensuring that any concerns are reported and addressed promptly. At Responsive Care Group, safeguarding is a core commitment, ensuring the safety and well-being of all our clients.

When you raise a safeguarding concern, the following steps are typically taken: Immediate Action: The concern is reported to a designated safeguarding officer who will take immediate action to ensure the individual's safety. Confidentiality: Your report is handled with confidentiality, protecting the identities of those involved. Investigation: A thorough investigation is conducted, which may involve gathering evidence and speaking with relevant parties. Collaboration: We work closely with local safeguarding authorities and other agencies to address the concern appropriately. Resolution and Support: Based on the investigation's findings, appropriate actions are taken to resolve the issue, and support is provided to those affected. Throughout the process, we ensure transparency and keep you informed of any developments.

If you have safeguarding concerns about someone, it's important to act promptly. Please report your concerns to our designated safeguarding officer or any member of our team immediately. You can also contact local safeguarding authorities or the police if you believe someone is in immediate danger. We take all concerns seriously and will work with the appropriate agencies to ensure the individual's safety and well-being. General Enquiries: 0300 500 80 80 Emergency Duty Team (for out-of-hours emergencies): 0300 456 4546

Yes - you can use your existing Enhanced DBS check if it is registered with the DBS Update Service. This allows us to verify the status of your DBS check online. If your DBS is not registered with the Update Service, you may need to undergo a new check to ensure compliance with our safeguarding policies. Please provide details of your current DBS check during the application process, and our recruitment team will guide you on the next steps.

To apply for a job with Responsive Care Group, you can follow these steps: Visit Our Website: Check our careers page on the Responsive Care Group website for current job openings. Submit Your Application: Follow the instructions to submit your application online, including your resume and any required documents. Contact Our Recruitment Team: If you have questions or need assistance, you can reach out to our recruitment team via email or phone. Stay Updated: Follow us on social media or sign up for job alerts to stay informed about new opportunities. We look forward to receiving your application and potentially welcoming you to our team!

Yes - staff members at Responsive Care Group are required to wear a uniform. The uniform helps maintain a professional appearance and ensures that our caregivers are easily identifiable to clients and their families. We provide the necessary uniforms to our team members, and guidelines on proper attire are included in our staff handbook.

To register for the DBS Update Service, follow these steps: Apply for a DBS Check: You can register for the Update Service when you apply for a new DBS check or within 30 days of receiving your DBS certificate. Visit the DBS Website: Go to the official DBS Update Service website. Create an Account: If you don't already have one, create an account by providing your personal details. Enter Your Certificate Number: If you already have a DBS certificate, enter the certificate number to link it to your Update Service account. Pay the Annual Fee: There is an annual subscription fee for the Update Service, which you can pay online. Once registered, your DBS status can be checked online by employers, making it easier to use your DBS certificate for multiple roles.

Not all experience and qualification requirements need to be met to join Responsive Care Group. We welcome applicants from diverse backgrounds, even those with limited qualifications or experience. What matters most is your passion for providing compassionate care and your willingness to learn and grow. We offer comprehensive training and development programs to equip you with the skills needed to succeed in your role. If you have a genuine desire to make a difference in people's lives, we encourage you to apply.

Yes - Once we have carried out a needs assessment we can then shortlist a number of carers whom we think will be suitable. We will provide ou with a profile of each of these carers so you can learn more about them prior to acceptance. Where possible we arrange an opportunity for you to talk to or meet with your chosen carer before confirming your choice.

All our team have carried out manatory training as a minimum before being able to support any individuals which consists of: - Health and Safety - Food Hygiene - Moving and Handling - Safeguarding - Mental Capacity and Deprivation of Liberty Safeguard - First Aid - Basic Life Support - Infection Control - Medication management and administration We support our team to complete other specialist training such as stoma care, catheter care, PEG feeding and many more to aid them in providing person centred care and also to support their own continuing professional development.

Each carer will have their own public liability insurance but it is advisable to carry this yourself should your carer become injured whilst in or on your property.

Yes - When requesting a Live in carer we will carry out a needs assessment which will also ask you what kind of person you would like supporting you and if you would like them to be a driver. We ask that you make contributions to fuel used if the carer is usig their own vehicle to assist you.

Carers will assist you with all personal care support required, light domestic duties, shopping, local light errands, attending local social activities and appointments. They are not expected to deep clean houses, carry out long journeys (unless agreed in advance), look after pets and clean up after them (unless agreed) or deliver care or support for any other family members unless a 'couples package' has been arranged.

Yes - We will not employ anyone who does not have, or is willing to undertake an Enhanced DBS check. As part of our company policy we also require new membes of staff to sign up to the government Update Service so that we can assess peoples credibility throughout their employment with us.

Carers are people themselves and appreciate people want time to themselves from time to time. This is not an inconvenience. Just simply talk to your carer and let them know. So long as you are safe then the carerwill be happy for you to spend some time in your own company or with friends and family without their presence.

Not everyone sees eye to eye and at first things can be lovely but as time goes on little differences start to appear. We would hope that you would contact us and let us know that you are not getting along (if not we will always keep in close contact with you anyway to offer support) and we can find you another carer as soon as possilbe to replace the original carer. This process works both ways as we value our clients and our staff equally but should a situation arise we will treat all conversations and communication with upmost confidentiality and respect.

No - In addition to their fees you will be expected to provide the carer with a weekly budget for their own food of between £40 - £50.

Live in Carers will work 7 days a week on a two or four week rota. They will stay with you for 2 or 4 weeks and alternate with another carer who will also follow the same shift pattern.

A carer will be with you 22 hours a day and be expected to work for a total of 10 hours in any one 24 hour period. The carer is entitled to 2 hours off during a reasonable time of day to rest and fulfil personal tasks. Should your care needs exceed this we will ask that a new needs assessment is carried out.

No - All payments are made through Responsive Care Group Ltd and we will pay the carer through our payroll.

Yes - With all live in carers we request that you provide your carer their own space to be able to use their time off to rest with privacy and dignity.

The service includes assistance with personal care, medication management, meal preparation, mobility support, and any other needs identified in your care plan. Our goal is to promote recovery and prevent readmission.

The "Home From Hospital" service is designed to support individuals transitioning from hospital to home. It provides assistance with rehabilitation, daily activities, and coordination of care to ensure a smooth and safe recovery process.

Absolutely. We encourage family involvement in the care planning process to ensure that the support provided aligns with your needs and preferences. Family members can also receive guidance on how to assist with your recovery.

Our "Home From Hospital" service can begin as soon as you are discharged. We work closely with hospital staff to coordinate care and ensure that support is in place upon your return home.

The duration of the service depends on your individual needs and recovery progress. It can be short-term, lasting a few weeks, or longer if additional support is required. We regularly review and adjust the care plan to meet your evolving needs.

Yes, our services are flexible, and you can switch between sleeping and waking nights as your needs change. We regularly review care plans to ensure they continue to meet your requirements.

During waking nights, caregivers provide active support, which may include assistance with mobility, personal care, medication, and monitoring health conditions. They ensure your safety and comfort throughout the night.

Caregivers for night services are carefully selected based on their experience, skills, and ability to provide compassionate care. We match caregivers to clients to ensure compatibility and continuity of care.

Sleeping nights involve a caregiver being present and on hand for emergencies, allowing them to rest during the night. Waking nights require the caregiver to remain awake and provide active support throughout the night.

The type of night support you need depends on your specific requirements. If you need occasional assistance, sleeping nights may be sufficient. For continuous support or monitoring, waking nights are more appropriate. Our team can help assess your needs to determine the best option.

Travel buddies assist with various aspects of travel, including packing, transportation, mobility support, medication management, and navigating new environments. They ensure your safety and comfort, allowing you to focus on enjoying your trip.

To join the Retreat Club, simply contact our team for more information. We will provide details on upcoming trips, membership benefits, and how to get started. Being part of the Retreat Club offers a unique opportunity to explore new places with the support and companionship of our travel buddies.

The Retreat Club offers exclusive travel experiences and group trips designed for individuals who require support. By joining the Retreat Club, clients can enjoy well-organized trips with like-minded individuals, with the added benefit of having a dedicated travel buddy for personalized assistance.

Yes, you can choose your travel destination, whether it's a local outing or an international trip. Our team will work with you to plan the journey, ensuring all your needs are met for a comfortable and enjoyable experience.

The "Travel Buddies" service provides support for individuals who wish to travel but require assistance. Our caregivers accompany clients on trips, offering help with transportation, mobility, and any other needs that may arise during travel, ensuring a safe and enjoyable experience.

Domiciliary care, also known as hourly care, provides support to individuals in their own homes. It includes assistance with daily tasks such as personal care, medication management, meal preparation, and household chores, allowing clients to maintain their independence while receiving the support they need.

Domiciliary care is highly flexible and tailored to your specific needs. You can choose the frequency and duration of visits, whether it's a few hours a week or multiple visits each day. Our care plans are adaptable to accommodate changes in your needs and preferences.

Yes, we encourage family involvement in the care planning process. Family members can provide valuable insights into your needs and preferences, ensuring that the care plan is comprehensive and aligned with your goals.

Domiciliary care services include personal care, medication assistance, meal preparation, household support, companionship, shopping and errands, and transportation. Our goal is to support your daily living activities and enhance your quality of life.

Caregivers are carefully selected based on their skills, experience, and ability to provide compassionate care. We match caregivers to clients to ensure compatibility and continuity of care, prioritizing your comfort and satisfaction.

Respite care is highly flexible and can be tailored to meet your specific needs. Whether you need a few hours of relief, a day, or an extended period of support, our services can be arranged to fit your schedule and requirements.

Respite care includes personal care, medication management, meal preparation, companionship, household support, and mobility assistance. Our caregivers ensure continuity of care, maintaining routines and providing the necessary support to enhance well-being.

Respite care provides temporary relief for primary caregivers by offering professional support for their loved ones. It allows caregivers to take a break, attend to personal matters, or simply rest, knowing that their loved ones are receiving high-quality care in their absence.

Respite care provides caregivers with the opportunity to rest and recharge, reducing stress and preventing burnout. Care recipients benefit from consistent, professional care and new social interactions, which can enhance their overall well-being.

Yes, we strive to accommodate requests for respite care on short notice whenever possible. Please contact us as soon as you know your needs, and we'll work with you to arrange the necessary support.

Yes, supported living allows you to choose your living arrangements, whether it's in your own home or a supported living community. Our team will work with you to find a suitable living environment that meets your needs and preferences.

Supported living services include personal care, medication management, meal preparation, household tasks, transportation, and assistance with accessing community resources. Our support is tailored to each individual's needs, promoting independence and enhancing quality of life.

Caregivers are carefully chosen based on their skills, experience, and ability to provide compassionate and respectful care. We match caregivers to clients to ensure compatibility and continuity of support, prioritizing your comfort and satisfaction.

Supported living is a service designed to help individuals live independently while receiving the necessary support to manage daily activities. It provides a balance of autonomy and assistance, allowing clients to maintain control over their lives while accessing help with tasks such as personal care, household management, and community engagement.

Supported living is suitable for individuals who wish to live independently but require some level of support due to age, disability, or health conditions. Eligibility is determined based on individual needs and preferences, and our team can help assess whether supported living is the right option for you.

Complex care services include medical management, personal care, mobility assistance, nutritional support, and coordination with healthcare professionals. Our caregivers are trained to handle complex medical equipment and provide tailored care to meet individual needs.

Complex care is suitable for individuals with long-term health conditions, such as neurological disorders, respiratory issues, or severe physical disabilities. It is designed for those who require specialized medical support alongside daily living assistance.

A complex care plan is developed through a detailed assessment of the individual's medical and personal needs. We collaborate with healthcare professionals, the individual, and their family to create a personalized plan that ensures comprehensive and effective support.

Caregivers for complex care are specially trained in advanced medical procedures and equipment use. They receive ongoing training to stay updated on best practices and ensure the highest standard of care. We match caregivers to clients based on their expertise and compatibility.

Complex care is specialized support for individuals with significant health needs, such as chronic illnesses, disabilities, or conditions requiring advanced medical interventions. It involves a comprehensive approach to care, addressing both medical and personal needs to enhance quality of life.

Palliative care is specialized medical care focused on providing relief from the symptoms and stress of serious illnesses. It aims to improve the quality of life for both the patient and their family by addressing physical, emotional, and spiritual needs.

Absolutely. Family involvement is encouraged in the palliative care process. We provide guidance, education, and support to family members, ensuring they are informed and involved in decision-making and care planning.

Palliative care includes pain and symptom management, emotional and psychological support, spiritual care, and assistance with daily activities. Our team works closely with healthcare professionals to ensure comprehensive and compassionate care.

A palliative care plan is developed through collaboration with the patient, their family, and healthcare providers. It is tailored to the individual's needs and preferences, focusing on enhancing comfort and dignity.

Palliative care is beneficial for individuals with life-limiting illnesses, such as cancer, heart disease, or neurological disorders. It is appropriate at any stage of the illness and can be provided alongside curative treatments.

Day services offer a variety of activities, including arts and crafts, exercise programs, educational workshops, social outings, and therapeutic activities. These activities are designed to stimulate cognitive, physical, and emotional well-being.

Day services offer flexible scheduling options to accommodate individual needs and preferences. Participants can choose to attend on specific days or for certain hours, allowing for a personalized experience that fits their lifestyle.

Yes, transportation can often be arranged to and from day services, ensuring accessibility for all participants. Our team can assist in coordinating transportation to make attending day services convenient and stress-free.

Day services are suitable for individuals who may benefit from social engagement, structured activities, or additional support during the day. This includes older adults, individuals with disabilities, or those recovering from illness or injury.

Day services provide structured activities and support for individuals during the day, offering opportunities for social interaction, skill development, and recreational activities. These services are designed to enhance well-being and promote independence while providing respite for caregivers.

Private care services can include personal care, medication management, companionship, household support, meal preparation, and specialized medical care. The services are designed to enhance quality of life and support independence.

A private care plan is developed through a comprehensive assessment of the individual's needs and preferences. Our team works closely with the client and their family to create a personalized plan that ensures the right level of support is provided.

Yes, private care is highly flexible and can be adjusted as needs change. Whether you require more or less support over time, our care plans are adaptable to ensure you receive the appropriate level of care.

Private care refers to personalized care services that are paid for directly by the client or their family. It offers flexibility and customization, allowing individuals to receive tailored support that meets their specific needs and preferences in the comfort of their own home.

Caregivers for private care are carefully selected based on their skills, experience, and ability to provide compassionate and respectful care. We match caregivers to clients to ensure compatibility and continuity of support, prioritizing your comfort and satisfaction.