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Frequently Asked Questions
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Frequently asked questions
Yes - a comprehensive needs assessment will be conducted as part of our care planning process. This assessment evaluates your physical, emotional, and social needs, including any medical conditions, mobility issues, and support requirements. It helps us create a personalized care plan tailored to your unique needs and preferences, ensuring you receive the most appropriate and effective care.
Yes - Responsive Care is available 24 hours a day. Our dedicated team is committed to providing continuous support and assistance whenever you need it. For urgent matters outside of regular office hours, our out-of-hours duty manager is available to assist you, ensuring you receive the necessary care and guidance at any time.
Absolutely, your family is welcome to be present during the assessment. We encourage family involvement as it helps us gain a comprehensive understanding of your needs and preferences. Having your family there can also provide additional support and ensure that everyone is informed and comfortable with the care plan being developed.
Your support will be provided by a dedicated team of trained and compassionate caregivers who are carefully matched to meet your specific needs and preferences. We prioritize continuity of care, ensuring that you receive support from familiar faces who understand your requirements. Our caregivers are committed to delivering high-quality, personalized care to enhance your well-being and independence.
Responsive Care Group provides a comprehensive range of care services tailored to meet the unique needs and preferences of each client.
-Live-In Care.
-Home from hospital.
-Sleeping and waking nights.
-Travel Buddies.
-Domiciliary Care.
-Respite Care.
-Supported Living.
-Complex Care.
-Palliative Care.
-Day Services.
-Private care.
We strive to be as flexible as possible to accommodate your needs. Ideally, we ask for at least 24 hours' notice to schedule a carer visit. However, we understand that situations can change unexpectedly, and we will do our best to arrange support on shorter notice whenever possible. Please contact us as soon as you know your requirements, and we'll work with you to provide the necessary care.
No - daily support is not mandatory. Our care plans are flexible and tailored to your specific needs and preferences. You can choose the frequency and type of support that best suits your lifestyle, whether it's daily, weekly, or on an as-needed basis. Our goal is to provide the right level of support to enhance your independence and well-being.
Yes, Responsive Care Group has a comprehensive Equality and Diversity policy in place. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. Our policy ensures non-discriminatory practices in all aspects of our operations, including recruitment, training, and service delivery. We actively promote diversity and inclusion, providing regular training to our staff to enhance cultural competence and understanding. Our commitment to equality and diversity enriches our organization and enhances the quality of care we provide.
Absolutely! We are tained in lifting uninjured falls and have specialist equipment to preserve your dignity whilst we help you back to your feet.
Before supporting you to get up we will carry out a triage assessment to ascertain the extent of your possilbe injuries. If our team feel that you may have done more damage to yourself than originally suspected we will make you comfortable, call the emergency services and any other person you would like contacting and stay with you until further help arrives. We will never leave you!
Unlike other providers across the UK Responsive Care Group is CQC registered and trained in falls recovery. This means we can answer all lifeline emergency calls confidently, whilst completely ensuring that you are supported with dignity, respect and with the right support when required.
We assist with:
• Uninjured falls
• Personal care
• Medication administration support
• Safe and well checks and reassurance visits
• Support whilst waiting for emergency services
• Liaising with family or friends
Initially if you press your button and you have a primary contact in place such as a family member or friend they will be contacted first. If the call monitoring team cannot get hold of these contacts the Responsive Care team will be alerted and we will come out to you to see how we can help.
Our responders work in two's for yours and their own safety.